Find out what customers are saying about Mike Smith Honda.
I give 5 stars for their professionalism, courtesy and keeping me updated when my truck was in for service. BUT I give 1 star for having to pay to have the transmission tweaked and fluids flushed when my 2019 Honda Ridgeline was running rough. I personally feel that should have been covered under warranty and not charged $298. The reason I bought a Honda was for its known durability and sustainability......😒 I've had the Honda less than 2 years.
Customer: eyeseeu2 lol
My experience at Mike Smith Honda was one I will always remember. They have some of the best representatives in the business with quick service, bright smiles, and great deals. I may not be a Honda guy but the Mustang I got from here is amazing and they made sure it was exactly what I was looking for.
Customer: Stephen Fredeman
Mike Smith is the go to place for me. I've been to other dealerships and none of the salesmen have been as helpful and customer oriented as Mr Derrick Dawson. He made my experience stress free and very informative. I left completely satisfied with my purchase and experience. I highly recommend Mr Dawson and the mike Smith team.
Customer: Amarilys Ivy
Great Service, low interest rate!
This is the second time to make a purchase from Mike Smith Honda, and they had great service once again! They worked really hard to get the payment we need and a low interest rate!
Excellent fast and courteous service. Brandi is excellent. Appreciated the safety precautions during pandemic and cleanliness of facility. Also the availability of amenities. And ease of checkout.
Customer: Mrs. R. Sanchez
Awesome friendly, efficient staff! I was traveling across the country and had issues with my tire pressure alert. The staff at Mike Smiths got my car in and out, problem solved and was back on the highway in three baseball innings. great job!
Customer: SinCity Pacman
My experience with buying a 2020 Honda Accord
He was awesome.. scale from 1-10, I give him a 10! He was so helpful and understanding. Just a great guy overall! I would def. recommend him to anyone.
Customer: Danny White
The customer service I get from brandy olgasbee is the best I've ever experienced. Very pleased with the work and the service. Thank you Brandy your the best.
Customer: Eileen Bruno
Amazing Car Buying Experience
I was referred to Valencia Rowe who's been with Mike Smith for 21 years and I see why she's the top car seller! She is patient, attentive, thorough, and gets the job done well. No matter the situation, she can get you taken care of. I've just purchased a car from her and have already referred family, clients, and friends to her. I will definitely be returning upon needing a new vehicle.
Customer: A B
I was very pleased with my service. I had not purchased a car since 2003, so I did not know the function of a new vehicle. Anthony was exceptional in his assistance. I would recommend Mike Smith Honda to anyone. They also brought the car from Beaumont to Lafayette so that I could see the car. I did not know that was something that could be done. My only disappointment was that no one paid the car in full for me. LOL🤣
Customer: Randy Sam
Brought in for Vehicle inspection. Mike Smith Honda makes service and repairs to your vehicle very easy. Great waiting room, friendly folks, Great customer service, very happy!
Excellent service. Service Writers were very helpful and prompt. They let me know, when I called make the appointment, that they were short on technicians. I will keep using MS Honda Service
Customer: Kerianne Jolly
Great customer service and Tony Renfro was really Friendly and followed up all the way until we finished getting new car .Thank you Mike Smith Honda
Recently bought a 2020 Honda Civic Si from Mike Smith Honda even though I'm in New York and Jordan was a great help in this unusual transaction! As well as Jarred! They had all the answers for my questions and made sure to keep me in the loop during this process!!! Would greatly recommend them if you want help with your next car hunt!
I have purchased five hondas. All of them serviced at Mike Smith. They have a great service department. They provide service after the sale which is what you want!
Customer: Letitia Angelo
As always I am very satisfied with my experience at Mike Smith Honda. Brandie took very good care of my needs and made sure I was out in a timely manner.
Customer: Kayla Schisler
We had the best experience at Mike Smith Honda in Beaumont, TX. Even though they were short staffed due to the pandemic they were able to get what was needed to be done and I also ask them to do an oil change and tire rotation last minute on top of what needes to be done. Ginnifer was very informative and very sweet. We will definitely use them again.
Customer: Donna Kelly
Today was the first time I brought my car to get the oil changed at MSH. I was very pleased with the whole experience. Super easy to schedule online, quick and easy drop off and pick up. I will definitely be back. Oh and the ladies at the desk were super nice and helpful.
Customer: Nick Palermo
Very good service. Gennifer and the others were curtious, and prompt. Plenty of coffee and snacks to keep us comfortable while we waited.
Customer: Dawn Pike
Very easy to schedule an appointment. Met by service personnel as soon as I arrived. They were informative and got my vehicle taken in quickly. Service was performed right on time.
Customer: K Downey
Staff were really friendly. Told me what time to expect the service to be done since I had a toddler with me. Would recommend to anyone
Customer: Emily Hall
First time Honda owner. I was extremely pleased with my service. Even though I had to wait due to the transportation services being affected by this pandemic my wait was no longer than expressed
Customer: Linda Brantley
To include 5 additional stars! The superior service I received from Rick and Carlous is unmatched! Mike Smith Honda has raised the bar for customer's service in car purchase. My first online vehicle buying purchase was a pleasant experience. The Covid pandemic made traveling out of state to see/drive vehicles difficult. Mike Smith Honda provided me a 90 point inspection, Carfax, RO, pictures and video that put my mind at ease. Thanks for the quality service.
Customer: Ms Quartereyes
I love my sales guy Steve he is very helpful and nice and I thank the sales management they were great and made my visit nice and fast
Customer: Bernice Harris
Very awesome experience. My Salesman Danny very helpful. I’ll definitely shop there again.
Customer: Channa Cartwright
I brought my car in for its service and was very pleased. They were very thorough, addressed all my concerns and did it in the amount of time that they said they would. I am very happy with my experience and will definitely be bring it back for all of my service needs
Customer: Malissa Waterbury
Love getting fixures for my vehicle done here. Absolutely best customer service.
Customer: REGINALD ODOM JR
Everyone at the dealership were very helpful and kind. They were able to fit the car into our tight Budget.
Customer: Nigel Evans
Mrs Cheryl Salton
I give the service and professionalism received 5 stars. I was kept informed relating to time it would take to complete the repairs; what work would be performed per my request and pricing. Overall my service attendant was great!
Customer: CHERYL E SALTON
I have always used Mike Smith Honda to change the all in my car and H time Y’all have done a wonderful job that’s the reason I come back. Thank you so much!
Customer: Don’t remember
Service was fast and efficient. Brandy was very professional gave me great service. Clean facility and very knowledgeable about what was needed. I will continue
Customer: Paula Chavis
Great Buying Experience
Purchase 2 Honda’s Accords from Tony Renfro, it was the best buying experience I’ve ever received he’s top notch and professional answer all our concerns and more he’s well experienced with a great sense of humor I recommend him at Mike Smith Honda..
Customer: David B.
My multi point inspection and AC analysis was completed in a timely manner and they did my inspection free of charge. I appreciate them doing that for funds are low . Service advisor Kevin was very informative and efficient. Everytime l have brought my vehicle in l have had super service advisors, Ashley and Sarah . I would highly recommend Mike Smith Honda. Many Thanks, Vicki Ford
Customer: vicki ford
Made purchase very easy. The management, sales team,financing was excellent. The general manager Chris Jenkins sales manager Rick Strobb and salesman Danny White treated my wife and I very well answering any and all questions we had. The finance director made the purchase easy. Would highly recommend this company if looking for a Honda.
Customer: Bill B
I had a wonderful experience at Mike Smith Honda. Carlous...
I had a wonderful experience at Mike Smith Honda. Carlous was not only vibrant and friendly but also very knowledgeable about Honda and the model I was looking for. She hooked me up and I love my car so much!
Good deal on trade-in, manager let us haggle and gave us a discount on the new vehicle. Friendly salesmen, they weren’t trying to pull a fast one, weren’t pushy. Jarret handled the documentation, and his candor and content knowledge gave us confidence in our decision. The whole process took maybe 3-4 hours? Not bad compared to past experiences. We even financed through the dealer (which we wouldn’t usually do) because they gave us an incredible APR. Customers for life.
Customer: Marly Nicholson
I went for an oil change. It took one hour like they said it would. I forgot to tell them synthetic oil . They used a type of oil used for a Honda and said they would change it if I wanted to. Since Kevin said this oil is ok to use I will use it this time. Thank you for being understanding and I was happy with your service.
Customer: Sybil Baker
Loved my experience and our new car
Steve did everything to make me feel comfortable and get us the best deal! I would definitely buy a car from Mike Smith Honda again! Very nice people, helpful, and knowledgeable of their products!
A/c repair at Mike Smith Honda
My A/C went out on very hot day. Without an appointment Brandi got my car in right away. She is the best and has a great personality Simply the best! Max the tech also did a great job getting my car fixed the same day. What a great team!
Received great service. Brandie took care of my vehicle....
Received great service. Brandie took care of my vehicle. She got hold my warranty people and got it approved for the repair and took care of all claim process for me. Excellent service. Thank You
Get with Mr. Tony
Mr. Tony took care of everything fast as possible, the only slow part was me having to go back home and look for paperwork. Great service.
Mike Smith Honda in Beaumont Texas
I am 73 years old. The young woman that helped me yesterday was so , nice, kind, and she solved my problem with my car.I can't find the right words for such a sweet young woman. She is just awesome !
Customer: Patricia Mayfield
Fast and friendly service.I always have a good experience...
Fast and friendly service.I always have a good experience servicing my 2009 CRV there.Also it's just as convenient to schedule online as it is to call.
Recieved coupon in mail for oil change. Service was...
Recieved coupon in mail for oil change. Service was prompt and the price was for coupon with no extra charges. Social distancing guidelines were followed and waiting area clean and comfortable.
Brandie was an amazing service writer with great customer...
Brandie was an amazing service writer with great customer service! She had me and my car in and out in no time! Great experience tfor me!
This was a painless experience! And truly an enjoyable one. Special thanks to Tony Renfro for finding me a great deal and making it happen in under 2 hours!
Customer: Coquese Williams
They told me it would take 1-1/2 hour . But the y finished earlier . I sat in the lobby and it was very comfortable .
Customer: Dieter Schulz
This is the first time using the service department. We’re very clean and took proper measures to ensure close to germ free service. They were very polite, took my car in quickly. Although, they were backed up, it took about an hour and a half, which is what was quoted at drop off. Will definitely be back
Customer: Kaylee Redkey
Medical Case Manager
I would like to Thank Mike Smith for acknowledging me as a essentia worker during this epidemic with my free oil change. And TY Kevin a very nice rep.!
Customer: Irish L Lewis
Mike Smith Honda Great Place
Mike Smith Honda is a great place to buy a car. Danny White is a great salesman. Definitely helps their customers find a great buy.
Customer: Billy M
Drove from Houston got a funeral. Right before entering Winnie something started flapping under my car. Got out looked at my tires. They were all good. Took off and it started again a loud noise. Pulled over on Highway again and looked under my car. Could see something hanging but not touching my tires. Drove into Beaumont straight to Mike Smith. Thank God they were open and practicing Social Distancing. It was the undercarriage had come apart. They quickly took care of it. No replacement but kind enough to remove the old one. All for Free. I really appreciated it..Kudos to Mike Smith Honda, Jennifer and the most kind Service Coordinator. I had to go straight to Funeral and by the time it was over my car was ready..Thanks so much..I really appreciated your ki dress and prompt service..
Customer: Shelia Lanier
My Client advisor was Danny White. When I tell you excellent customer service he was on top of everything. Danny kept in touch with me daily in dealing with the process of me buying a new car. I am very satisfied with my brand new 2020 Honda Accord.
Customer: Allison Doyle
Great place. Very friendly and great prices at Mike Smith Honda. Danny White is a wonderful salesman. Took the time to answer my questions.
Customer: Billy Meineke
Amazing Service and Saleman
Had an excellent experience buying my truck that I ended up purchasing or should I say leasing my wife a early mother days Passport. The Saleman 'Danny' even helped me put it in the garage as a surprise to her. Thank you Mike Smith Honda I am a customer for life.
Customer: James Makdsi
Jordan was very helpful in finding the right car for our 16 year old. He listened to our needs and worked with use to get a great deal!
Customer: michael zook
Experience was awesome. Very courteous. Answered everything asked for. Very patient
Customer: Ashok Me
Brandi was a great help. Loved her professionalism and her willingness to inform me of all benefits.
Customer: wendy smith
Very pleased with the service I received and would highly recommend to someone else . I wouldn't go any where else Thax. For all your service. And thanx.for my assistant help she was very great . she 5 and above.
Had a drivability issue. The technician could not duplicate. Came in early and went for a test drive and the technician then became aware of the issue . Had to pick up kiddos from school and needed the car back ASAP. As promised, I came in at the agreed time and he had finished on time. GREAT JOB
Customer: Joe Burgin
Amazing all the way around!! From our saleswoman Mrs. Carlous Rayburn who was super pleasant and helpful to the used car manager Mr. Rick Straub great guy and the awesome finance department!! We couldn’t be any happier with our 2018 Honda Accord sport and the team to help us get it!! Thanks guys
Customer: Whitney Gallier
Our experience this week was very pleasant. Everything was handled efficiently and in a very timely manner. The service agent was very friendly and went through everything carefully. We were thrilled to find the reintroduction of the courtesy car wash. Thank you.
Customer: Marsha Williams
Recall on airbag
very great experience my service advisor brandie was very knowledgeable. Communication was great throughout experience, before, during and after. I also received a free car wash!!!
Customer: Brandie oglesby
I’m buying my second vehicle from Mike Smith in Beaumont. I live in Houston, but drive 90 miles because NO ONE in Houston comes close to the numbers at Mike Smith. Steve was my salesman and was AWESOME, PROFESSIONAL AND kept my constantly in the loop. Sending my brother there to buy his wife a SUV! Good job! I will be back!
Customer: Mike Cobb
I took my car in for its first oil change this morning and Brandie was my Advisor. She took great care of me from start to finish. I’m very pleased with Mike Smith Honda and every experience I’ve had with them as been pleasant. I’ll never go anywhere else!
Customer: Caryn Cragg
Moved to the area from San Antonio and researched this place for car service. After reading bad reviews I decided to try it anyway! So glad I did! Nice people and no problems with anything. They didn't try to push unwanted services just did what I asked and washed/vacuumed my car!😍 I would definitely recommend this place!!!
Customer: Daphnie Dawson
I had a great experience. Tony Renfro was very easy to deal with. He's a true professional. I would recommend him and your dealership to everyone. Thank you.
Customer: Kenneth Mouton
Great customer service. Great car. And pretty fast (considering it still takes a while to buy a car). And man, they can clean a car, that’s for sure.
Customer: Eric Rees
Excellent customer service!
I highly recommend mike Smith Honda for all auto repairs! They are extremely nice, fast, and I didn’t even need an appointment to be seen.
I drove 2 hours out of my way to come here and would do it again in a heartbeat just to buy from the wonderful people at Mike Smith Honda. A fantastic experience. Their friendliness and willingness to go above and beyond has earned them a lifelong customer.
Customer: Christopher Slovak
Best treatment I every recieved. Suicide writer was very kind and explained everything to Mr where I understood everything. My cat is not going anywhere to get serviced. Thank you very much
Customer: Eric De La Rosa
The staff is friendly and the service is fast. The facility is nice and I appreciate the snacks and coffee. When I need to I can get work done because there are tables and WiFi.
Friendly efficient service with a smile. Also my synthetic oil change and tire rotation with coupon was only 39.95. Best value anywhere.
Customer: Stan Sansom
Carson(Mechanic) showed a great deal patience and dexterity from start to finish. He went over everything in great detail on what I needed to get my car back in tip top shape. I’ll definitely be using his services moving forward for my automotive needs.
Customer: Artemis Ludgood
I told them the features I wanted, monthly pymnts I could...
I told them the features I wanted, monthly pymnts I could afford in a CR-V they went out of their way to get me into what I wanted. Thanks!